Revolutionizing Orthopedic Care with Memicare’s Patient Journey Solutions

Overview

Specialty: Orthopedics

Location: Chicago, IL

Challenge: High post-surgery dropout rates and inconsistent follow-up care

Solution: Memicare’s patient journey solutions, enhancing communication and follow-up engagement

Outcome: 40% reduction in post-surgery dropout rates and 35% increase in patient satisfaction

Introduction

Orthopedic clinics face unique challenges when it comes to ensuring consistent patient follow-up, especially after surgeries. An orthopedic clinic in Chicago, IL, was experiencing a high rate of patients dropping out of treatment post-surgery, leading to poor recovery outcomes and lower patient satisfaction. Many patients did not adhere to their follow-up schedules or physical therapy regimens, hindering their full recovery.

The clinic turned to Memicare, a patient care experience operations company, to address this issue. Memicare's solutions are designed to bridge digital follow-up tools with personal care strategies, ensuring patients remain engaged throughout their entire recovery journey.

Challenges

1. Post-Surgery Dropout Rates: The clinic struggled with patients not following through on post-surgery care plans, including physical therapy and follow-up appointments. Without consistent communication, patients failed to understand the importance of continuing treatment beyond the surgery itself.

2. Inconsistent Communication: Patients often felt disconnected from the clinic after surgery. The lack of personalized follow-up care left them unsure about next steps and unclear about how to proceed with recovery, leading to suboptimal outcomes.

3. High Administrative Burden: The clinic’s administrative staff was overworked, trying to manage patient rescheduling and follow-up reminders manually. This resulted in missed opportunities for patient engagement and support.

4. Lower Patient Satisfaction: The clinic’s patient satisfaction scores were lower than expected, largely due to patients feeling neglected after surgery, with inadequate communication and insufficient guidance on recovery.

Memicare’s Patient Care Experience Solution

Memicare worked closely with the orthopedic clinic to enhance their patient journey by addressing these key areas. The goal was to ensure patients stayed connected to their care plan throughout the recovery process. Here’s how Memicare’s solutions were implemented:

1. Post-Surgery Communication Protocol: Memicare helped the clinic design a comprehensive post-surgery communication plan, which ensured that patients received ongoing personalized check-ins. These check-ins provided guidance, encouragement, and clarity on the recovery process.

   • Scheduled Check-Ins: Memicare set up personalized communication touchpoints during critical stages of recovery. Patients received check-in messages to assess their progress and make sure they were following their post-surgery instructions, particularly for physical therapy.

   • Progress Tracking: Patients could track their recovery progress and were encouraged to communicate any concerns or challenges back to the clinic. This feedback loop helped the clinic address issues before they became critical.

2. Personalized Follow-Up Plans: Memicare tailored follow-up care plans to each patient’s specific surgery and recovery process. These plans included reminders for physical therapy appointments, follow-up visits, and exercises that patients could do at home.

3. Reducing Administrative Workload: Memicare streamlined the clinic’s administrative process by managing follow-up reminders and rescheduling, freeing the staff to focus on patient care. The automated scheduling and reminder system significantly reduced the burden on the administrative team.

4. Education and Engagement: Memicare provided patients with educational content that explained the importance of adhering to their recovery plan, including the long-term benefits of physical therapy and follow-up care.

Outcomes and Results

After six months of using Memicare’s patient care experience solutions, the orthopedic clinic saw remarkable improvements in both patient engagement and satisfaction:

1. 40% Reduction in Post-Surgery Dropouts: Patients were more likely to follow through with their recovery plans, including attending physical therapy sessions and follow-up appointments. This resulted in better overall recovery outcomes and fewer post-surgery complications.

2. 35% Increase in Patient Satisfaction: With Memicare’s personalized follow-up care and communication, patients felt more supported throughout their recovery. The clinic’s satisfaction scores improved, and patients reported higher confidence in their treatment.

3. 50% Reduction in Administrative Burden: The clinic’s staff reported a significant reduction in the time spent manually reminding patients about appointments and rescheduling missed visits. Memicare’s automated system allowed staff to focus on higher-level patient care.

4. Improved Patient Outcomes: Patients who adhered to their recovery plans experienced faster recovery times, fewer complications, and improved overall outcomes. This led to better long-term health for patients and increased referrals for the clinic.

Patient Testimonials

• "The regular check-ins and reminders helped me stay on top of my physical therapy appointments. I always knew what to expect, and it made my recovery much smoother." – Sarah M., Post-Surgery Patient

• "I loved that the clinic didn’t just forget about me after the surgery. I felt supported throughout my recovery and knew they were always there if I needed help." – James P., Knee Surgery Patient

Conclusion

Memicare’s solutions revolutionized the post-surgery patient journey at this orthopedic clinic. By improving communication, personalizing follow-up care, and reducing administrative burdens, Memicare ensured that patients remained engaged in their recovery, leading to better health outcomes and higher patient satisfaction.